Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to purchases and subscriptions made for the Bharatrath Digital Platform (BDP), including:

• SaaS subscriptions
• Annual subscription plans
• One-time onboarding or setup services
• Add-on modules
• Training and onboarding packages
• Other digital services offered by Bharatrath

By purchasing or subscribing to our services, you acknowledge and agree to this Refund & Cancellation Policy.

2. Refund Eligibility

2.1 7-Day Refund Period

For eligible annual subscription plans and eligible one-time onboarding or setup fees, you may request a refund within 7 days from the date of purchase.

Eligible refund requests made within this 7-day period may qualify for a 100% refund of the applicable subscription or eligible service amount, subject to the terms of this policy.

Refund requests submitted after the 7-day period will generally not be eligible for a refund.

2.2 Non-Refundable Charges

The following charges are generally non-refundable:

• Payment gateway or transaction charges, where applicable
• Convenience or processing fees, where applicable
• Domain registration or renewal charges
• SMS or email credit purchases
• Custom development work
• Third-party services or integrations
• Other third-party charges that have already been incurred
• Monthly subscription plans, unless otherwise specifically stated at the time of purchase

Where a third-party service provider has already charged an amount that cannot be recovered, that amount may be excluded from any refund.

2.3 Technical Issues

If you experience a significant technical issue that prevents you from using a paid Bharatrath service, please contact our support team.

We will make reasonable efforts to investigate and resolve the issue.

Where the issue is verified and cannot reasonably be resolved within an appropriate period, Bharatrath may, at its discretion and subject to applicable law, provide an appropriate remedy, which may include a refund or service adjustment.

3. How to Request a Refund

To request a refund, contact us at:

• [email protected]
• +91 8530251999

Please provide:

• Registered mobile number
• Registered email address, if applicable
• Invoice or transaction number
• Date of purchase
• Reason for the refund request

We may request additional information to verify the purchase and process the request.

4. Refund Processing

Once a refund request is reviewed and approved, the refund will be initiated to the original payment method, where technically possible.

Refunds are generally processed within 7–14 working days after approval. The actual time for the funds to appear in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

Bharatrath is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

5. Subscription Cancellation

Users may cancel their subscription at any time by contacting [email protected] or through the applicable account or subscription management options provided by Bharatrath.

Cancellation of a subscription does not automatically create a refund entitlement.

If cancellation is requested within the applicable 7-day refund period, the request may qualify for a refund subject to this policy.

After the 7-day refund period, cancellation generally takes effect without a refund for the unused portion of the subscription period, unless otherwise required by applicable law or specifically agreed by Bharatrath.

6. Subscription Renewal

Bharatrath subscriptions are manually renewed by users unless a different renewal arrangement is specifically communicated or agreed.

If a subscription is not renewed, the applicable services may be suspended after the subscription period ends.

Suspended accounts and associated data may be retained for a limited period in accordance with our data retention practices and Privacy Policy.

Where applicable, data may be permanently deleted after the retention period.

7. Merchant Store Transactions

Bharatrath may provide merchants with tools to create and operate their own online stores.

Refunds for products or services sold by an individual merchant through their store are the responsibility of that merchant.

Each merchant is responsible for maintaining and displaying appropriate customer-facing policies, including:

• Return Policy
• Cancellation Policy
• Refund Policy
• Replacement Policy
• Shipping or Delivery Policy, where applicable

Bharatrath is not responsible for refunds, returns, replacements, shipping, or disputes relating to transactions between merchants and their customers, except where required by applicable law.

8. No Shipping or Exchange Policy for Bharatrath Services

Bharatrath provides software and digital services. We do not sell or ship physical products as part of our own SaaS services.

Therefore, Shipping and Exchange policies do not apply to Bharatrath's own subscription and digital services.

Any shipping, return, replacement, or exchange requirements relating to products sold by individual merchants are governed by the respective merchant's policies.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

10. Contact Us

For refund, cancellation, or subscription-related questions, please contact:

Ashti Ventures Pvt. Ltd.

World Trade Center, Tower A, Pune – 411014

• [email protected]
• +91 8530251999
• www.bharatrath.com